Patient Outreach & RPM Center
Digital visits enhancing patient experience
Multi-lingual Proactive Outreach to Patients/Family
Inbound & Outbound contacts
- Resolve issues impacting patient’s plan of care, proxy, power of attorney, communication, education
- Facilitate scheduling, RX refill, lab results, post-episode summary follow-up
- Monitor queue for bio-med alerts (vitals, weight, etc) for immediate follow-up and/or routing to the agency & clinician providing care
- Follow up / check in with patients and family
- Document, track and report on patient interactions/calls to help coordinate communications with field clinicians and branches
- Proactive follow-up with patients & family to improve portal activation & usage
- Education to support/supplement patient/family & clinician’s knowledge with digital resources
Outcomes
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-3-150x150.png)
Reduce readmissions
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-3-150x150.png)
Reduce clinician workload
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-4-150x150.png)
Improve patient interactions
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-3-150x150.png)
Reduce calls to caregivers
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-3-150x150.png)
Lower costs
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-3-150x150.png)
Reduce administrative burden on backoffice teams for scheduling
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-1-150x150.png)
Proactive monitoring
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-1-150x150.png)
Improve consumption of information
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-4-150x150.png)