Patient Contact Center
Driving patients and families to embrace digital health
24/7/365 Patient Portal & IT Contact Center - Omni-channel (Chat, Text, Call, Remote-in)
- Troubleshoot & resolve Portal & IT issues
- Handle navigation, connectivity, workflow, activations, passwords, access issues, account security
- Resolve issues impacting patient’s plan of care, proxy, power of attorney, communication, education
- Facilitate scheduling, RX refill, lab results, post-episode summary followup
- Leverage every interaction as a training & adoption moment
- Track and report on patient interactions
- Identify trends and recommendations to increase patient loyalty
- Coordinate communications with field clinicians and branches
Outcomes
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-1-150x150.png)
97% -- patient satisfaction & experience
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-1-150x150.png)
27% -- Increase adoption of patient portal
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-1-150x150.png)
Increase patient digital interactions
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-1-150x150.png)
Increase family self-service
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-1-150x150.png)