Patient Contact Center

Driving patients and families to embrace digital health

24/7/365 Patient Portal & IT Contact Center – Omni-channel (Chat, Text, Call, Remote-in)

    • Troubleshoot & resolve Portal & IT issues
    • Handle navigation, connectivity, workflow, activations, passwords, access issues, account security
    • Resolve issues impacting patient’s plan of care, proxy, power of attorney, communication, education
    • Facilitate scheduling, RX refill, lab results, post-episode summary followup
    • Leverage every interaction as a training & adoption moment
    • Track and report on patient interactions
    • Identify trends and recommendations to increase patient loyalty
    • Coordinate communications with field clinicians and branches

Unity Offerings for Home Health, Hospice, Skilled Nursing

Dedicated support, 100% U.S. based workforce, for home health, hospice, skilled nursing facilities, Care Delivery Organizations (CDOs), in-patient rehabilitation, and physician practices.

Outcomes

97% — patient satisfaction & experience

27% — Increase adoption of patient portal

Increase patient digital interactions

Increase family self-service

Improve family communications

Are You Ready to Take Your Organization to the Next Level?