Patient Contact Center
Driving patients to embrace digital health
24/7/365 Patient Portal & IT Contact Center – Omni-channel (Chat, Text, Call, Remote-in)
-
- Troubleshoot & resolve Portal & IT issues
- Handle site navigation questions
- Facilitate credit card payments from patients
-
- Facilitate RX, Appointments, Labs
- Leverage every interaction as a training & adoption moment
- Track and report on patient interactions
Outcomes

27.1% — Increase portal adoption by active users

97% — satisfaction & experience

35.2% — Increase appointments scheduled online

32.3% — Increase appointment requests

15.9%– Increase medication refill requests

27.5% — Increase patient-entered clinical updates

26%– Increase online payments made

37% — Increase paperless statements sent
