Patient Contact Center
Driving patients to embrace digital health
24/7/365 Patient Portal & IT Contact Center - Omni-channel (Chat, Text, Call, Remote-in)
- Troubleshoot & resolve Portal & IT issues
- Handle site navigation questions
- Facilitate credit card payments from patients
- Facilitate RX, Appointments, Labs
- Leverage every interaction as a training & adoption moment
- Track and report on patient interactions
Outcomes
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-1-150x150.png)
27.1% -- Increase portal adoption by active users
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-1-150x150.png)
97% -- satisfaction & experience
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-1-150x150.png)
35.2% -- Increase appointments scheduled online
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-1-150x150.png)
32.3% -- Increase appointment requests
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-1-150x150.png)
15.9%-- Increase medication refill requests
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-1-150x150.png)
27.5% -- Increase patient-entered clinical updates
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-1-150x150.png)
26%-- Increase online payments made
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-1-150x150.png)
37% -- Increase paperless statements sent
![](https://unity777.wpengine.com/wp-content/uploads/2020/05/Asset-1-150x150.png)