Patient Contact Center

Driving patients to embrace digital health

24/7/365 Patient Portal & IT Contact Center – Omni-channel (Chat, Text, Call, Remote-in)

    • Troubleshoot & resolve Portal & IT issues
    • Handle site navigation questions
    • Facilitate credit card payments from patients
    • Facilitate RX, Appointments, Labs
    • Leverage every interaction as a training & adoption moment
    • Track and report on patient interactions

Unity Offerings for Hospitals, Health Systems and Physician Practices.

Dedicated 24/7/365 support, 100% U.S. based workforce, for inpatient hospitals and integrated health networks.

Outcomes

27.1% — Increase portal adoption by active users

97% — satisfaction & experience

35.2% — Increase appointments scheduled online

32.3% — Increase appointment requests

15.9%– Increase medication refill requests


27.5% — Increase patient-entered clinical updates

26%– Increase online payments made

37% — Increase paperless statements sent

20%– Increase the number of mobile users


Are You Ready to Take Your Organization to the Next Level?