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About UnityBPO

Business Process Outsourcing with UnityBPO

UnityBPO is a healthcare business process and technology company dedicated to supporting U.S. clinical settings to perform at their best. This requires a truly customized approach that carefully considers the unique needs of each provider, in order to achieve higher rates of patient satisfaction, stronger patient-doctor relationships, and healthier accounts receivables. All while meeting compliance goals and value-driven business outcomes. UnityBPO has a rich history as a Health IT outsourcing specialist, delivering IT infrastructure and support that transforms the way clients perform IT. UnityBPO offers the flexibility of a small company, and the expertise of a large company in helping our healthcare clients to solve IT challenges by innovatively applying tools and knowledge.

From improved clinical workflows and proactive real-time assessments of technology environments, security monitoring, infrastructure management, business process re-engineering, analytics, EHR adoption and more, UnityBPO delivers peak interoperability, efficiency, transparency, and customer service. We impart value to our clients by incorporating standards (Lean Six Sigma, ITIL, CMMI ISO, and PMBOK), real-world experience and a practical approach to ITSM best practices. Our ITSM framework provides the foundation for delivering the industry’s most cost-effective IT consulting, integration and outsourcing services. We achieve these goals by providing services and products such as IT strategic planning, Cloud strategy, BYOD in a regulated environment, virtualization, Meaningful Use, ICD-10 conversion, Identity Management, and EHR implementation management.

At-The-Elbow Support Specialists

UnityBPO specializes in providing clinical, managed, professional, and telehealth services to hospitals, physician practices, private networks, Care Delivery Organizations (CDOs), clinics, as well as home health, hospice and skilled nursing providers. Our clients like working with us because we have a strong commitment to making a difference in complex healthcare environments – we make IT better for patients, doctors, clinicians, and administrators. We are highly regarded by national and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. Our unique ITSM strategy blends your data center, network, mobile and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on patient critical systems. This balance provides the most efficient methodology to address the evolving challenges facing you, both now and in the future. We accomplish all this with a constant and deliberate commitment to ethical performance and integrity that is recognized as UnityBPO's foundational philosophy.

Local Headquarters, Nationwide Personal Services

Headquartered in Albuquerque, NM we serve our clients nationally via our Centers of Excellence, as well as through our alliances with technology partners. We have led managed IT systems in complex medical environments across the United States for multiple clients in ambulatory, acute care, home health, and long-term care providers.

Mission

To steward best-of-class business process outsourcing, empowering the teams and technology within healthcare to support PATIENTS with excellence, PROVIDERS at the point of care, STAFF and ADMINISTRATORS to ensure efficiency and compliance, and the ORGANIZATIONS we serve with sustainable methods of transformation.

Vision

Transforming healthcare delivery by creating a better life every day for the many stakeholders we serve with right-sized technology and support services for turnkey business process outsourcing.

Core Values

UnityBPO is committed to achieving our mission through the highest standards of service, sustainability and integrity. To achieve that end, we have a set of core values that provide the foundation for both our employees and our clients. These core values drive the way we manage and support our employees, and how we approach and engage our clients:

  • Accountable
    We know that our best work makes a difference in the lives of the clinicians, administrators and patients we serve every day. So we enable our employees to make well thought out decisions that lead to the right changes for the right reasons.
  • Agile
    Our healthcare clients must continuously improve and we must change with them. We use analytical problem solving to address day-to-day business problems, identify new opportunities and processes that add capacity, and continuously learn, adapt, thrive and change.
  • Collaborative
    We are bound together by our conviction that working together is how we must operate. We partner with clinicians and each other to achieve common goals, share information, proactively communicate, and participate in a caring environment.
  • Honorable
    At UnityBPO we are dedicated to acting with utmost integrity and respect. Our culture rewards employees who are ambassadors for the company to our clients and our communities. Our highest honor is our clients trust.
  • Innovative
    All providers seek innovative healthcare delivery and financing to achieve better health outcomes, exceptional experience, and affordability. We believe embracing that goal helps us apply creative thinking that improve processes, methods, systems, or services.
  • Customer Oriented
    Our value is derived from being your most trusted partner and delivering exceptional performance. Our top priority is humanizing technology and proactively reducing the issues your clinical and business staff face.

Corporate Responsibility

UnityBPO is proud to support the philanthropic initiatives of the clients and communities we serve, both financially and through participation in various events. By supporting our hospital clients’ foundations, we contribute to the transformation of the nation’s hospitals through research, education and patient care programs – from cancer research to capital funding for cardiac care facilities.

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52,000

clinicians supported

576

locations

33

states

35,000

clinical contacts monthly

98.6%

clinician satisfaction

>75%

first contact resolution

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