UnityWithin

Leverage Unity’s Investment in State-of-the-Art Tools & Platforms for Your Operations

UnityWithin brings efficiencies, automation, interoperability, and collaboration to the enterprise. UnityWithin is a comprehensive framework underpinning Unity’s fully managed Healthcare IT (HIT) services. Clients benefit from faster resolutions, less downtime, and enhanced security.
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UnityWithin Value: 

  • Fractionalized tools, platforms, and licensing, where you are paying significantly less
  • AI strategy and implementation further lowering costs with:
    • Productivity gains
    • Displaced labor
    • Faster response / processing
    • Predictable costs, GPO-like deals, and financial benefits
    • Digital Front Door & omnichannel support leading to personalized support
    • Scalability and reduced downtime
    • Best practices and proven processes
    • Access to UnityWithin community expertise and greatest hits in tools configuration

Unity Services Delivered by Our AI-Powered, Magic Quadrant, Collaboration Tools and Platforms

UnityWithin Platform

Benefits
Unity Comm
Unified, Omni Channel Communications
  • Uses Contact Center industry leading tool, Genesys Cloud
  • Engages end users where and when they want
  • Automated call triage with predictive routing saves time and dollars
  • Self-help appeals to many end users while reducing costs
  • Multi-channel engagement lowers cost
Unity Now
IT Service Management
  • Tracks and records every interaction
  • Automated processes among Unity / client / end user reduce frustration and save time
  • Improves response times 
  • Service catalog leads to more self-service

Unity Insight
Quality Compliance
  • Develops insight into 100% of customer interactions 
  • Automates knowledge and reduces handle time by 20%
  • Surfaces trends, opportunities, and risk
  • Enables real-time guidance and targeted coaching
  • Substantially improves CSAT and compliance
Unity Analytics
Performance Data
  • Trend analysis leads to higher CSAT and lower costs
  • Real-time performance insight leads to volume control
  • Personalized dashboards lead to performance insight geared to your organization
  • Integrates across all Unity platforms
Unity AI
  • End-user–facing bots can aid in queries, scheduling, payments
  • Uses Robotic Process Automation (RPA) to automate client administrative tasks
  • Automates clinical workflows
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How We Engage

  • Unity invests in the very best technology to deliver the very best  experience and ROI.  
  • Our UnityWithin platform underlies our service delivery and the cost savings we achieve.
  • Our AI solutions integrated with Unity’s service delivery platforms deliver a high- performing, cost-efficient managed service.
  • Unity’s Co-Sourcing Model allows you to leverage an outside partner for services while you keep the good parts.  
  • Health IT is dynamic and ever-changing; our contracts allow for those changes as they occur.  
  • Platforms and licensing are transferrable.
  • You benefit from our UnityWithin platform’s community of ideas and development. 

Unity Virtual Care Services

Managing Your Growing Virtual Care Environment
Unity is your embedded business partner at the hospital providing on-site support, services, and management of your ancillary applications and ambulatory systems while working within clinical operations to proactively ensure systems are maintained and always functioning.  

Unity provides turnkey services and support for virtual health technology ensuring all virtual health is a seamless and successful process for everyone. Our services include:

  • Service owner for virtual health technology, tools, and platforms  
  • Virtual Patient Room implementation and support
  • Nurse Command Center implementation and support 
  • Virtual nurse and provider support
  • White-glove onboarding support for virtualists
  • Lifecycle support of all hardware to include cameras, audio, carts, wall mounts, wearables  
  • Break-fix / repair 
  • Unity is a value-added partner with NESA

We support digital healthcare environments so your providers can deliver care—not work on the technology.

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Unity In-Flight Automation Portfolio

 

Features

Benefits
Unity Clinical
For Acute & Post-Acute
  • Unity Solutions for AI – Digital and virtual care integrated with EHR systems.
  • The Careflo Toolset – A collection of ready-to-use AI and automation solutions for acute and post-acute healthcare, including hospitals, home care, hospice, and SNFs.
  • Careflo Optimization – Streamlined healthcare operations through automation of manual and repetitive tasks, from intake to revenue cycle management.
  • MyChart Automation – Automated patient portal processes for improved efficiency and engagement.
  • Reduce operational costs through CareFlo automation, improving the bottom line.
  • Boost productivity with 24x7x365 non-stop transactional processing.
  • Automate 20+ processes including ICD coding, referrals, and virtual caregiver tasks.
  • Enhance MyChart processes such as password resets, activations, and scheduling.
Unity Insurance
SolFlo for Health Insurance
  • Claims Processing – Automated claims analysis, verification, and error recognition.
  • Fraud Detection – Predictive analytics to identify suspicious patterns and reduce false positives.
  • Underwriting – Accurate risk prediction and future health issue forecasting.
  • Customer Support – AI chatbots and virtual assistants offering 24/7 claims and policy support for a more personalized experience.
  • Operational Efficiency – Automation of data entry, claims filing, and policy renewals.
  • Transform productivity, process, performance, profit, and NPS.
  • Improve profitability and member satisfaction.
  • Decrease error rates and compliance risks.
  • Increase ROI and operational efficiency.
  • Enhance regulatory compliance and overall outcomes.
Unity IT
IT Service Management
  • Automation 1st – AI-powered first-contact agents handle routine requests like password resets and software installs.
  • Omnichannel Access – Support via chat, voice, mobile (secure text), email, and ticketing systems.
  • Predictive & Proactive – AI and analytics anticipate failures and enable self-healing systems.
  • Smart Knowledge Management – AI-curated knowledge base with user feedback and ratings.
  • Personalized Experience – Contextual support based on end-user profiles.
  • Seamless Human Escalation – AI transfers full context to human agents for faster resolution.
  • 50% reduction in tickets handled by humans.
  • 80% first-contact resolution through AI or agents.
  • Under 5 minutes average resolution for common requests.
  • 90%+ user satisfaction on service interactions.
  • 30–50% reduction in operational costs over three years.
  • 70% faster resolution on common issues.
  • Free up IT staff to focus on innovation, not firefighting.
  • Enhance security and compliance through automation.
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Stewarding the technology to deliver healthcare throughout hospitals, health systems, and physician groups

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Supporting insurers and their staff with technology and their members in understanding their health plan
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Supporting clinicians at the point of care in home health, hospice, rehabs, SNFs, and LTACs
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