Unity Provides Managed Technology Services for
Home Health, Hospice, and Rehab Organizations
Unity’s mission and offerings increase the profitability and efficiency of our clients' operations while providing preeminent support to providers, clinicians, and patients. Unity believes our brand of being a high-performing lifeline to end users in their use of technology is just the beginning. We recognize we must deliver on cost reductions, innovation, security, creative customer experience (CX), and client satisfaction everyday.
At UnityBPO we support:
- Clinicians in their use of technology, clinical applications, and EHRs
- Patients in the digital management of their healthcare
- Backoffice in efficiently using technology for RevCycle, Claims Processing, HR, etc.
Through our robust portfolio of clinician and patient products and services, Unity brings the skills, experience, tools, knowledge, and best practices to make human-technology interactions simpler, easier, faster. This portfolio reduces costs, increases clinician productivity, meets requirements for regulatory compliance, and aligns IT to clinical operations.
Operational Optimization: Reimagining End-User Services. Delivering Value.
Virtual Care Support
Virtual Care sales, implementation, support / services. Enable workflows, 2-way audio / video, command centers, virtual provider and nursing, Hospital-at-Home, tele-sitting, and more.
Achieve cost savings. Reduce nurse burnout and retain exiting nurses. Increase patient safety.
AI / Automation
Generative AI Assistants for end-user support, Co-Pilot intelligent agents, Large Learning Model (LLM) / knowledge development, automated clinical workflows.
Reduce costs. Improve Return on Investment (ROI). Enrich patient experience. Enhance security, compliance, and quality.
IT-as-a-Service
Robust IT as a Service (ITaaS) offering for Home Health, skilled nursing facility (SNF), Rehab. Achieve compliance, mobility, interoperability for EHRs (e.g., Epic, HCHB, PointClickCare).
Strengthen infrastructure. Implement security, automation, and high-touch support.
IT Assets & System
Potent team of experienced IT experts providing turnkey support for managed print, ancillary applications and systems, AV, tablets, laptops, desktops, and IT assets.
Reduce costs. Raise productivity and utilization. Manage assets. Increase CSAT. Improve reputation of the IT organization.
Technical Service Desk
As an IT Managed Services Provider (MSP), Unity provides both employee & nurse 24X7 call operations and IT services to include Tier 1 and 2 service desk. Beginning with our Digital Front Door, we use an agentive AI First approach to personalize experience.
Implement remote support / services for system administration and telehealth. Reduce patient readmission risk. Support sales / marketing.
EHR Services
Multi-tier EHR support, configuration, management. Facilitation and coordination with EHR vendors such as Epic, HCHB, WellSky, Oracle Cerner, and PointClickCare as well as ancillary applications / systems and vendors.
Resolve clinician issues and patient-affecting issues.
Staffing / Projects
Upgrades, technology implementations, refresh, real-estate / agency sites, nurse command centers, mergers and acquisitions (M&A), project oversight, CTO, architecture, staffing, temps.
Reduce cost. Increase utilization. Access proven expertise at competitive rates.
Unity Co-Sourcing
Unity’s Co-Sourcing Model allows clients to blend their top talent with proven, high-performing staff while you maintain control.
Gain a team / model who is a cultural fit, scalable, experienced, and lower cost than insourced resources.
Continuously Shift Work to Low Cost • Identify and Implement Automations
A Model That Makes Sense
- Daily connection and communication with all clinical areas
- Daily on-site support for critical systems
- Tele-health / virtual health
- Multi-tier support / business-vendor relationship management
- Executive / VIP 24X7 + support for home and office
- Intentional Shift-Left process reducing costs
Extraordinary Value
- Clinician trust in IT support means more productivity
- Reduce clinician escalation
- Proactive resolution means issues found before reported
- Engender extraordinarily high clinician satisfaction
- Experience zero backlog for IT incidents / services requests / refresh
- Incumbent capture means you don’t lose talent or knowledge
- Transform on-site IT services to deliver excellence
-
Unity ITaaS Approach and Value
Unity’s comprehensive, fully managed IT services include managing cloud, infrastructure, security, on-site services, analytics, managed print, network, communications, projects, and strategic IT planning. By outsourcing routine IT tasks, your internal teams are freed up to focus on delivering healthcare to patients. You gain operational efficiency and innovation.
Unity Value:
- Fractionalized labor, where you are paying for what you use
- Fractionalized tools, platforms, and licensing, where you are paying significantly less
- AI strategy and implementation further lowering costs
- Predictable costs, much less than insourced IT
- Proactive approach
- Access to HIT community expertise and greatest hits
- GPO-like deals and financial benefits
- Scalability
- Best practices and proven processes
- Reduced downtime
- CIO / CTO / CISO expertise
- We hire incumbents, who gain training, expertise, and opportunity for advancement
Reimagined AI-Centric Post-Acute Healthcare End-User Service Desk
Unity’s Partnership with Leading AI Companies Delivers on Clinical AI Solutions for Home Health, SNF, Rehab
Reducing Operational Costs While Improving Operational Efficiency
Unity’s Post-Acute business unit supports technical solutions for AI, digital care, virtual care integrated with EHRs such as HCHB and PointClickCare, telehealth, and patient monitoring. For post-acute organizations, Unity offers “IT Shop in a Box,” which means we provide the IT services and management for your operations so you can take care of patients.
The CareFlo toolset is a collection of ready-to-use AI and automation solutions for home healthcare agencies including home care, hospice, and SNFs. CareFlo can help optimize home health care agency processes by automating manual and repetitive tasks from intake to revenue cycle management and everything in between.
CareFlo automation will significantly reduce operational costs, leading to an improved bottom line.
Unity Brings and Implements Integrated Technology & Clinical AI Solutions for Home Health, SNF, Rehab
AGENT ASSIST
AI Agent Assist
Interaction Notes / Summarization
KNOWLEDGE
Knowledge Development and Facilitation
Security / HIPAA Compliance
LINGUISTIC CAPABILITIES
Customer Sentiment
Multi-Lingual Real-Time Interpretation and Translation
AI BOTS
Gen AI Chatbots and Voicebots
Customer Personalization
What Are the Benefits of Using Unity’s AI Platforms?
Agent
Assist
Always On
24x7x365
Availability
Better
Customer
Experience
Rapid
Response
Accurate
Triage /
Knowledge
Improved
Analytics
Higher Productivity
Omnichannel
Access
Lower Operational Cost
Seasonal Scalability
Personalized Interactions
Better Compliance
Unity’s Operational and Clinical AI
Unity’s integrated AI platform for end-user services leverages artificial intelligence to streamline operations, enhance agent / technician performance, and improve the overall customer experience. These platforms integrate with existing contact center technology stacks and offer features like AI-powered chatbots, workflow automations, real-time agent assistance, predictive analytics, and conversational intelligence.
By automating tasks, providing insights, and offering personalized support, an AI-augmented service desk that includes skilled remote support teams boosts efficiency, reduces costs, and increases customer satisfaction.
Unity’s integrated approach streamlines and transforms workflows while automating administrative tasks, incident triage, compliance, communication, and robust self-service, thus enabling significant operational efficiencies while dramatically lowering human level of effort.
AI is perfect—until it isn’t. We know end users have a tipping point. Our solutions include humans in the loop.
Stewarding the technology to deliver healthcare throughout hospitals, health systems, and physician groups
