For our Hospital clients, we provide patient and provider support for your Patient Portal.
Provide patients 24/7 Technology Support:
- Troubleshoot & resolve access, security, proxy, telehealth issues.
- Facilitate credit card payments from patients.
- Resolve application, workflow, vocabulary issues.
- Proactively manage activation errors for quick support and resolution.
- Implement real-time call analytics for adoption, issues, trends.
- Carry out portal infrastructure monitoring for outages & alerts.
Promote proactive outreach as key to success and increased adoption:
- Proactively follow up to significantly improve portal usage.
- Offer proactive password reminders / support.
- Transmit proactive health maintenance reminders.
- Manage contacts via phone, text, email, and chat.
Leverage every interaction as a training & adoption moment:
Position enterprise telehealth approach to increase patient engagement:
- Increase patient support maturity through continual service improvement (CSI) and robust platform.
- Increase Portal adoption by active users, on average a 27.1% increase
- Increase appointments scheduled online by, on average, 35.2%
- Increase appointment requests by 32.3%
- Increase medication refill requests by 15.9%
- Increase patient-entered clinical updates by 27.5%
- Increase online payments made by 26%
- Increase paperless statements sent by 37%
- Increase the number of mobile users by 20%
- Eliminate thousands of physician office calls per month